Help Center

Find answers about scam recovery, evidence preparation, and how our case process works.

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Start your recovery process correctly

Manage your case and contact details

Upload and organize proof correctly

Understand options by scam type

Step-by-step guide to starting your case and sharing initial incident details.

Learn what verification is needed to protect case integrity and prevent misuse.

Understand the key tools for uploading evidence and following case progress.

How to keep your identity and contact information current.

Enable two-factor authentication and secure your case access.

Customize how and when you receive milestone updates.

How to submit wallet IDs, exchange receipts, and bank records.

Best practices for preserving chats, emails, and social media messages.

Supported document, image, and export formats for evidence upload.

How to improve evidence clarity for faster case assessment.

How we approach account compromise and online fraud incidents.

Evidence and escalation practices for relationship-based fraud.

Tracing paths and preparing exchange- or platform-facing reports.

Handling fake broker, pig-butchering, and platform impersonation schemes.

When and how cases are escalated to exchanges, banks, and authorities.

What affects timelines and outcomes in fund and asset recovery.

Can't find what you're looking for? Our support team is here to help you with any questions or issues.