Frequently Asked Questions
Quick answers about recovery cases, evidence, timelines, privacy, and support.
How do I start a recovery case?
Create an account, open the dashboard, and submit your case with incident details and evidence.
What scam types do you handle?
We handle cybercrime, romance scams, crypto scams, investment fraud, phishing, and related digital fraud cases.
How can I track my case?
Use your Case ID in the tracking section under My Cases to view status, updates, and secure messages.
Will I be assigned a case officer?
Yes. After admin review, a case officer may be assigned and can communicate with you via secure in-dashboard messaging.
How long does recovery take?
Timelines vary based on evidence quality, jurisdiction, response times from third parties, and scam complexity.
How do refunds work?
If approved, refunds are processed by the admin team and credited to your wallet based on case outcomes and policy.